Why Your Business Needs a Clearfly Communication System

Posted on: September 16th, 2021 by admin

A man holding a cellphone with a display of the world with icons of people and messages on it in the foreground

When it comes to business, communications are a key part of running a successful operation. Whether it’s communicating with clients or internal communications, if your system can’t operate efficiently, you’re doomed to fail. That’s why your business needs the best communication systems available that’s why you need a system from Clearfly.

Clearfly is a leader in modern business communications. Their innovative systems offer best in class communication at an affordable cost for businesses of any size. Clearfly’s suite of VoIP and SIP-based products offerings includes the following:

  • Legacy Voice
  • SIP Trunking
  • SMS/MMS Messaging
  • Fax-to-Email
  • Clear Conference
  • Toll-Free Calling
  • Personalized Forwarding
  • Call Bursting
  • Virtual Attendant/ Virtual Voicemail

Your business deserves the best communication systems available, and the prices Clearfly has to offer can’t be beaten. Contact Technology Solutions LLC. today and get a Clearfly communication system today.

How Your Business Can Benefit From a SIP Trunk Solution

Posted on: August 27th, 2021 by admin

City skyline with WiFi icons doting the sky indicating a wide spread connected network

SIP trunking has become an increasingly common practice for many businesses, and it’s not hard to see why. With a SIP trunk, your business operates your phone systems with an internet connection instead of using regular phone lines. Helping companies save by consolidating two network costs into a singular one. However, SIP trunking offers more benefits than just its cost savings.

Benefits of SIP Trunking

SIP trunking offers several more benefits than just financial savings for businesses. From scalability to mobility, here are 5 benefits a SIP trunk provides:

  1. Easy Scalability

    Traditional phone service limits your growth, as adding new lines can quickly become costly. SIP trunking, however, only relies on your internet connection, meaning your growth has no limits. As your needs change, you can easily add and remove lines as you need them with no unexpected costs.

  2. Business Continuity

    A recurring concern with SIP trunking using the internet for your phones is: what if our internet goes down? Simple, it has redundancy systems setup for power outages or system failures. One such example of this is rerouting your calls to employees’ mobile devices or other offices.

  3. Employee Mobility

    A huge advantage of SIP trunking is the mobility it offers your employees. With it, your communications aren’t locked to a single location or office. You can now have calls easily routed to mobile devices, meaning you can open new locations or work with full-time remote employees with greater ease.

  4. Return On Investment (ROI)

    Most technology investments don’t see a return on investment for years after the fact. However, this is not the case with SIP trunking, as it has minimal upfront investment cost compared to other solutions. Without capital investment, businesses that switch to SIP can start appreciating cost savings from the first monthly billing statement.

  5. Easy to Manage System

    While some may think SIP trunking requires more management and technical support, they would be wrong. SIP trunks are simple and easy to manage when it comes to adding or removing phone lines, call features, extensions, and more. You and your employees will never have to depend on your IT team or customer support team when using a SIP trunk solution.

Contact Technology Solutions today to get started on a Clearfly SIP trunking solution and start reaping all the benefits it has to offer your business.

How Anti-Phishing Campaigns Can Help Keep Your Business Safe

Posted on: July 1st, 2021 by admin

The words 'Phishing Alert Spam - Scam - Malware- Spyware' next to a white triangle with an exclamation point inside it over a red background

Phishing has become a common way for hackers to attack businesses. Using emails to distribute malware and spyware through links or attachments to steal information has proven an effective way to steal credentials. It works often enough as every business’s security is only effective against this type of attack if every employee knows how to recognize phishing emails. That’s where anti-Phishing campaigns can help, as they train your employees to see the telltale signs of phishing.

Anti-phishing campaigns simulate phishing attacks in a safe practice environment to test and see which employees fall victim to a fake phishing email. Letting you know which people need training on how to recognize, avoid, and report phishing attacks. These campaigns strengthen the cybersecurity awareness of your workforce and reduce your chance of suffering from malware and breaches.

Technology Solutions, LLC. offers anti-phishing campaigns that can be customized to your specific industry. We can set up and monitor them for your business while also offering more specialized content than generic solutions. Contact us today and find out which of your employees needs more cyber security training with our anti-phishing campaign.

Fortify Your Business’s Cybersecurity with Dark Web Scans

Posted on: May 19th, 2021 by admin

A login screen overlaid on a hooded figure, cybersecurity concept

Data breaches are becoming a common occurrence, and it could cripple your company if a breach were to happen. Having robust cybersecurity can help to mitigate risks. Still, your business also needs to proactively monitor the dark web to ensure that employees’ login credentials or other sensitive information haven’t been exposed. Additionally, to help reduce the chances of having credentials compromised, your employees need to be educated on the dangers of phishing emails and how to identify them.

What is the Dark Web?

There are three levels to the internet, surface web, deep web, and dark web. The surface web is the part of the internet that can be seen via regular browsers. Examples of surface websites are e-commerce, news, and blog sites. Anyone with an internet connection can easily view these sites.

The deep web is made up of pages that don’t show up in search engine results. Examples of these pages are business and school intranets, secure storage such as Google Drive, and sites that require a login, such as online banking.

Lastly, the dark web, which is only accessible with special tools, allows for a level of anonymity that doesn’t exist on the surface web. To access the dark web, you need a special browser called Tor, which is short for The Onion Router. This browser moves information through numerous encrypted layers to hide identities. Because of this anonymity, it is easier to sell sensitive information without revealing the seller’s identity.

How Can You Stay Protected?

Since data breaches are happening much more frequently, keeping track of all of the websites you have signed up for can be quite the undertaking. Unfortunately, people tend to use the same passwords for multiple websites, and this can leave your business vulnerable. An example of this is the MyFitnessPal data breach from a few years ago, where hackers gained access to usernames and passwords, along with first and last names. This information allows them to connect individuals with their respective workplaces. Since the hackers have a password, your business is possibly vulnerable if one of your employees uses the same password for multiple sites.

Another way sensitive information can be compromised is through a phishing scam. If one of your employees were to fall for a phishing scam, their username and password have likely been exposed. Hackers may then turn around and attempt to sell this information on the dark web. At Technology Solutions, we understand these risks, which is why we offer solutions to help protect your company. We offer dark web scans, and we will scour the dark web for any compromised information that may leave your company vulnerable to hackers. If we find any sensitive information, we will alert you immediately so you can change the exposed password.

Additionally, we offer an anti-phishing campaign where we will send fake phishing emails to your employees. If one of your employees fails the test, they will be sent directly to online security training courses. We also offer regular security training to keep your employees up-to-date on the latest cyber threats and how to avoid them. Ensuring your employees are educated on the best practices to remain safe is one of the best ways to keep your business secure.

A data breach can cost your company thousands of dollars and the loss of your customers’ trust. Contact Technology Solutions today to ensure your business is protected, and your employees are educated on the latest cyber threats.

Keep Your Business Protected from Cyber Attacks

Posted on: April 28th, 2021 by admin

A lock with a keyhole overlaying a corporate meeting room

It seems that every day the news is reporting a new data breach that affects millions of users. Data breaches are becoming an all too common occurrence. From the recent Facebook data breach impacting 533 million users to the Solarwinds breach that impacted multiple businesses and government organizations, companies need to be vigilant about their cybersecurity. At Technology Solutions, we are continuously evaluating our cybersecurity solutions to ensure that our customers are protected.

Common Cyber Attacks

There are many ways hackers can attempt to gain unauthorized access to your network, but some of the most common are phishing attacks and malware attacks.

  • Phishing Attacks. Hackers use phishing attacks to trick you into giving up sensitive information. Often, they will send emails or text messages that appear to be from reputable companies that include a clickable link. The clickable link will take you to a site to enter information that the hackers then use to infiltrate your business network and accounts. At the beginning of the pandemic, there were many phishing emails related to COVID. The hackers relied on the natural curiosity and worry of people regarding the pandemic.
  • Malware. There are many types of malware, but one of the most common types is ransomware. If your computer or network is infected with ransomware, you won’t be able to access any data or information. The hackers often demand monetary compensation before they relinquish control of the network.

Remote Work and Cybersecurity

With the various types of cyberattacks that exist, your business needs a way to be productive and secure while working remotely. At Technology Solutions, we offer cloud solutions that will empower your remote workforce while ensuring the security of your network and sensitive data.

  • Link. Link allows your employees to sync sensitive data between laptops, smartphones, tablets, and the internet. With Link, your employees can access files and data from any device, which supports collaboration. With a remote workforce, ensuring your employees’ ability to collaborate effectively is crucial.
  • TS Cloud Space. TS Cloud Space is a Workspace as a Service (WaaS) solution that acts identical to your current desktop, except that the WaaS desktop remains in the cloud. Your employees can work from anywhere and be productive and efficient in a highly secure environment. Our cloud data centers are SSAE-16 Type II, TIA 942 Class 4, PCI, DSS, HIPAA, and Sarbanes-Oxley certified.

With the frequency of data breaches, your business needs to be secure. Technology Solutions has solutions that will keep your business safe while supporting your remote workforce. Contact us today to learn more about our cybersecurity and cloud solutions and how they will help your company thrive.

Providing VoIP Solutions for the Medical Industry

Posted on: April 13th, 2021 by admin

A man leaning on a desk, looking at his laptop, and holding a VoIP headset

Effective communication is integral to any business’s success, but in the medical industry, it can be life-saving. Medical facilities need to communicate effectively to pass information on about a patient or to coordinate services. We are in the process of assisting IHA with a VoIP installation at their new location in Livonia.

About IHA

IHA is one of the largest medical groups in Michigan, with over 100 locations and 500,000 active patients. It is crucial that IHA can seamlessly communicate between sites and with their patients. We are setting up their VoIP service at a new location and integrating that into their existing VoIP system. IHA will be able to communicate between locations and provide better care for their patients.

Benefits of VoIP

VoIP is an acronym for Voice over Internet Protocol, and as long as you have access to an internet connection, you can make and receive calls with a VoIP phone system. A VoIP phone system can provide numerous benefits for your business.

Scalability

One of the most significant advantages of a VoIP system is that it can scale to demand. It is much more challenging to increase the capacity of a traditional phone system. With a VoIP system, you can add lines quickly, so if you hire a new employee, you can get them set up quickly. Additionally, if your business is entering a slow period, you can downsize your system to match demand. Your business will only pay for what it needs.

Mobility

Now that some employees work remotely or in a hybrid fashion, they still need to make and receive calls, regardless of their location. As long as your employees have internet access, they can use their VoIP phone anywhere and from multiple devices. This capability will increase the productivity and efficiency of your employees.

Cost Savings

A VoIP system can save your company money for multiple reasons. It is cheaper for long-distance and international calls, and your business can save money since you won’t need to purchase as many phones. VoIP can be used from smartphones, so your employees can download an app and make calls as though they were using a business phone. If your employees work from home and the office, they don’t need a business phone at both locations.

VoIP provides numerous benefits for your business, from scalability to cost savings. Contact us today to learn more about our VoIP solutions and how they will benefit your business.

Sharing How Artificial Intelligence (AI) Will Impact Small to Mid-Sized Businesses

Posted on: March 19th, 2021 by admin

Hands of robot and human touching on global virtual network connection future interface. Artificial intelligence technology concept.

Leading Managed Technology Services Provider Reports on Increases in AI Prevalence

LIVONIA, MI – Technology Solutions a leading managed technology services provider (MTSP), reported today on the state of artificial intelligence (AI) and how
current applications are impacting businesses and the technology that powers those businesses. While AI is still in its early stages, global demand has increased drastically. In fact,
Statista projects that there will be “8 billion voice assistants by 2023″ and according to the IDC, “75% of commercial enterprise apps will use AI by 2021.” As AI continues to expand
into ubiquity, small to mid-sized businesses will need to adjust how they operate to take advantage of AI ahead of their competition.

While most businesses are primarily attracted to AI and machine learning in order to improve
operational efficiencies, expand research and development capabilities and to streamline customer experience, this is only the tip of the iceberg. “AI is reaching an inflection point and we’ve
been paying close attention,” stated Steve Futrell, President of Technology Solutions. “AI and machine learning are revolutionizing how we interact with technology and as a society, we’re
just beginning to understand its potential on an SMB’s profitability.”

A great example of AI is in the area of cybersecurity, which is designed to protect an SMB’s
computer network. AI is being applied to strengthen data safeguards and prevent identity theft. One such application of AI, is to not only verify a password, but to monitor the keystroke rhythm with which the user types in the password. As a result, AI applications will be able to recognize
whether the user logging-in is typing the password in the same way they normally do it. AI will determine if it’s an identified user or a potential hacker. Cybersecurity AI-based applications
will further help fortify SMBs facing an attempted infiltration.

Furthermore, AI has also become more sophisticated in its ability to read, track, utilize and even redact data in surveillance technology. AI apps provide authorities with instantaneous intelligent access to audio, image and video content. Surveillance cameras can now perform instantaneous facial
recognition, at scale. This puts an extreme level of power into the hands of SMBs to protect customers and employees as well as educational institutions and their students.

Another context is how AI is revolutionizing customer service and support. For example, what if an
inbound customer support message could trigger an instantaneous data grab from each customer’s social
media profiles, read their recent posts and summarize those insights into relevant suggestions? These types of applications are emerging and will inevitably lead to more effective interactions, which will replace customer associations of unhelpful robochat solutions.

“Technology Solutions is staying at the forefront of AI in order to help our customers evolve their businesses, increase their profitability and enhance productivity,” added Futrell.

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Why Getting a Managed IT Service Is More Important Now Than Ever

Posted on: March 15th, 2021 by admin

A man wearing glasses looking down at a tablet with a warning icon being displayed

The world has changed a lot over the last year, especially for businesses. As 2020 saw many companies having to move employees to remote working to stay afloat. Even with the world slowly recovering in 2021, the struggle for businesses still remains. The task of trying to run your business and manage new tech is a challenge many companies will have to overcome this year, but they don’t need to do it alone. Let Technology Solutions manage your IT while you focus on operating your business.

Now more than ever, businesses need to focus on running their business to recover from the pandemic. That’s why letting someone else handle all your technology has become so important. Instead of splitting your focus trying to juggle multiple parts of your business, you can hand off the IT portion to experts you can trust. That’s where Technology Solutions comes in, as our remote monitoring and management (RMM) tools allow us to manage your IT efficiently and effectively. With it, we can provide proactive monitoring from anywhere. RMM enables us to remotely perform tasks, like monitor and report on IT assets performance, respond to active cybersecurity threats, and provide instant support.

Now is not the time to be splitting your attention when it comes to operating your company. Let us deal with managing your technology, so you can stay focused on what’s important instead. Contact us today and get the managed IT services you need to succeed.

Leveraging Clearfly for Mission Critical Communications

Posted on: February 23rd, 2021 by admin

A man working from home working on his computer

Leading Managed Technology Services Utilizes Clearfly to Keep Key Facilities and Businesses Connected During COVID-19

LIVONIA, MI – Technology Solutions, LLC, a leading managed technology services provider (MTSP), announced today that the
company leverages Clearfly, a top-tier SIP (Session Initiation Protocol) trunking provider, to support missioncritical telephony communications. Various industries including healthcare, government and construction have invested heavily in Clearfly’s technology to keep their operations productive, efficient and reliably connected with their customers.

One such example, is the case with healthcare. As hospitals have become overwhelmed with patients and the need for reliable
communications infrastucture has become even more pronounced, Clearfly has relied upon in well over 2,000 SIP trunks across the nation,
deployed through various healthcare facilities. In the wake of the current pandemic, doctors can no longer afford the occasional dropped call, spotty service or lost voicemails, during this high-demand time. This is why many medical facilities are utilizing Clearfly as the underlying SIP trunk.

As lockdowns have continued across the nation, it’s no question that small to mid-sized businesses (SMBs) have taken the brunt of the impact. For businesses, this has meant that it’s even more important than ever before that SMBs find new, more efficient ways to remain connected, available and accessible to their customers at all times. Before COVID-19, a business may have been able to let an opportunity or two slip by, however, at this point, new opportunities are mission-critical and the partner that organizations are repeatedly turning to
more often is Clearfly, making it the go-to company for secure, reliable access to VoIP communications.

“We consider it our responsibility to not only install and deploy technology flawlessly for our customers, but moreover we consider it
our responsibility to remain educated on the technological landscape on our customers’ behalf so that we can make strong partnerships that will benefit them before they even realize they have that business need,” stated Steve Futrell, President of Technology Solutions. “It’s about forecasting our customers’ future and then ensuring they have the technology they’ll need to flourish.This is why we make such
decisive moves ahead of time, so that we’re in the position to take care of our clients’s needs well in advance.”

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Helping Businesses Shift from Survival Mode to Strategic Growth Mode

Posted on: January 13th, 2021 by admin

A man working from home using his laptop

Leading Managed Technology Services Provider Presents Workplace Interaction Strategies for Small to Mid-Sized Businesses

LIVONIA, MI – Technology Solutions a leading managed technology services
provider (MTSP), announced today that the company is helping businesses develop strategic plans for workplace interaction as they move into 2021. In 2020, virtually every business was caught “off guard” with pandemic restrictions, which led to them focusing primarily on ways to survive and stabilize. However, as many of these businesses have successfully reoriented themselves and are back in operation, they are now looking for ways to return to strategic growth in 2021. While businesses are not in control of whether or not there are secondary or tertiary waves of infections, they can adopt a technology plan to support their new workplace environment and ensure productivity.

While business owners may have been astonished that their employees actually kept working while remote, the next area of concern is that that technology works, too. In 2020, many businesses were using “workarounds” to solve communication breakdowns, but by now, there’s no reason for lapses in productivity. In fact, there are plenty of technology tools at our fingertips that businesses are utilizing successfully to keep team members engaged, productive and efficient, regardless of physical limitations imposed by the pandemic.

“Successful small to mid-sized businesses (SMBs) are well aware of the benefits of strategic planning and even though the pandemic has been an unforeseen variable for many of us, we now have enough information to build workplace interaction strategies that will support revenue growth in 2021,” stated Steve Futrell, President of Technology Solutions. “Although businesses may consider themselves to be lucky to have survived, they need to expand their thinking in terms of setting new goals, instead of being caught in reaction mode, once more.”COVID-19 has forced companies to adapt and at this point every business owner essentially needs 3 strategic plans for workplace interaction. The most sophisticated businesses are creating contingency plans for these three different potential environments. Technology Solutions is consulting with CEOs and CFOs individually because each business will have its own unique variables to consider when formulating their workplace interaction plan that may include the following in 2021:

  1. Fully-Remote Workplace – Organizations that were flexible enough to sustain a fully-remote workforce have opted to keep everyone remote, until further notice. A fully-remote work environment presents its own unique set of challenges but it also offers new opportunities to be taken advantage of. For this workplace interaction strategy to be successful, employees must be backed with technology tools that support key functions. For example, employees need to be empowered to remain in constant communication with other team members. Additionally, business owners need to provide them central access to data, with responsible levels of cybersecurity on the network. A remote team means more exposure to the network, but it also brings more flexibility than ever before. A full transition to this means that the business won’t be interrupted further by additional restrictions / lockdowns.
  2. Hybrid Workplace – The majority of businesses believe that this will be the most likely scenario in 2021. Over the past year, companies have cycled through lockdowns, partial openings and full reopenings depending on health risk factors. If a business owner wants to plan for this they will need to consider ways to secure entrances/exits/access points with things like body temperature scanners or touchless door access controls. They also benefit significantly from tools like cloud voice with call forwarding, to make transitions seamless when staff migrate from the office to remote work environments. In order for hybrid to work, remote technology needs to be secure and seamless, while workers/customers need to feel safe in-person.
  3. In-Person (w/Social Distancing) Workplace – For a minority of businesses, all activities are dependent on the physical location remaining open. For these businesses, owners need to consider how to adhere and accommodate various safety measures to ensure compliance and worker safety.

Regardless of which workplace environment is most likely, there are three critical aspects that must be addressed within any workplace interaction strategy to ensure success. The first is that employees need access to cloud voice to keep team members in constant communication and to ensure that office calls are properly routed to cell phones when team members are out-of-the-office. Secondly, no matter which workplace environment an SMB finds themself operating from, the team needs to be able to collaborate effectively. Businesses are well aware that solutions like Microsoft Teams exist, but they need to maximize these tools by customizing them to achieve business outcomes. Lastly, every single workplace environment needs to be kept secure. For in-person strategies, this means secure access points, with tech like body temperature scanners to ensure illnesses cannot spread. For remote workplaces, this means that the cybersecurity precautions have to be considered because generally speaking, home networks pose much higher risks than office environments.

“We are currently meeting with customers and depending on what they want to achieve in 2021, we are devising custom technology plans to help them accomplish their strategic goals,” added Futrell. “This is what leaders do, they step up and lead in times of uncertainty. We are using our expertise to provide structure and clarity so that businesses can continue to thrive. Technology just happens to be our particular expertise but this effort is about honoring our responsibility to the business community at large.”

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